Privacy Policy

Privacy policy


This Privacy Policy sets out how FILS Learning Solutions (FILS) uses and protects any personal data received about users of the FILS website or through enrolment on a FILS LMS. Users are advised to read the Privacy Policy carefully, because by visiting or using the website or accessing learning content from a FILS LMS they agree to its terms.


FILS is committed to ensuring that your privacy is protected. When we obtain certain information from you by which you can be identified then you can be assured that it will only be used in accordance with this privacy statement.


Personal Data


FILS will process (collect, store and use) the information you provide in a manner compatible with the EU’s General Data Protection Regulation (GDPR). We will endeavour to keep your information accurate and up to date, and not keep it for longer than is necessary.


FILS collects personal data when an online enquiry is submitted, on enrolment for FILS courses, or when a student enrols or is enrolled by their employer on FILS courses or when study materials or book computer-based examinations are ordered.


To process your enquiries and orders, FILS collects name, email, and, if applicable, company and type of business. Learners may be asked for their geographical location and professional body registration number.


FILS may use email addresses to send information relating to a learner’s studies or to make a learner aware of related goods and services provided by FILS. We may also use personal information to communicate with the professional bodies regarding examination status. FILS does not disclose personal details to any third party. If a learner does not wish FILS to contact them by post or email then they can opt out by emailing or writing.

We will only collect and use your information where we have lawful grounds and legitimate business reasons to do so.


Data Sharing


We will never pass your personal data on to any third-party service providers contracted to FILS. To fulfil your booking, we will need to share your data with our cloud-based databases (our booking system, online learning platform, CRM system) and connected parties used to support any products.


If your employer is paying for your courses, we may share your data, course attendance, course feedback and test results with your employer. When submitting CBE exams, we may also share your personal data with ACCA for student performance tracking and analysis.


Any third parties that we may share your data with are obliged to keep your details securely, and to use them only to fulfil the service they provide you on our behalf. When they no longer need your data to fulfil this service, they will dispose of the details in line with FILS’s procedures.



Security of Data


All personal details are held on a secure server so that all details are protected from unauthorised use, modification or disclosure. The padlock symbol in the web browser that means that industry-standard secure server software (SSL) is in place to encrypt any information that is sent. This ensures the safe processing of credit/debit card details when online orders are placed. FILS does not currently store any financial details (debit/credit card numbers).


Retaining and deleting personal data


We will retain and process your personal information for as long as necessary to comply with our legal obligations, resolve disputes and enforce our agreements.

For Further details please see our Data Retention Policy.




FILS may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This policy is effective from 1 June 2021.


Your rights


Under GDPR, UK and EU data subjects are entitled to exercise the following rights:

Right of Access: Find out what kind of personal information is held about you and get a copy of this information.

Right of Rectification: Ask for your information to be updated or corrected.

Right to Data Portability: Receive a copy of the information which you have provided under contract so that you can provide that information to another organisation.

Right to Restrict Use: Ask for your personal information to stop being used in certain cases, including if you believe that the personal information about you is incorrect or the use is unlawful.

Right to Object: Objecting to use of your information (where a party is processing it on legitimate interest basis) and to have your personal information deleted.

Right to Erasure: In certain circumstances, you may also have your personal information deleted.


Data Subject Access Procedure


FILS at your request, can confirm what information we hold about you and how it is processed.

Data subjects are entitled to obtain:

* Confirmation as to whether FILS is processing any personal data about that individual;

* Access to their personal data;

* Any related information.

For Further details please see our Data Subject Access Procedure.

Requests are made using the Subject Access Request Record.